Your cart

Subscriptions on Vecado.ca (Beta)

Vecado will be rolling out the subscription feature in the coming months.

A pet food subscription is like a magazine subscription - subscribe once and receive pet food regularly according to the selected schedule.

For example, if you started a 60-day subscription on your favourite vegan kibble, then the system will automatically charge your credit card every 60 days, and you will get the products to your doorstep every 60 days, without the need to place the order by yourself!

Beta Testing

During the next month or two we will test the subscription function on 2 products:

Anyone can use the subscription function on these 2 products and receive 5% off.

Once we iron out all the wrinkles, we will roll out the subscription feature on all other products.

Note: all products can be purchased without the subscription as before.

Important

After you place your subscription order, please contact us at support@vecado.ca to confirm the shipping method and the schedule for your subscription (mention your order number in your message).

Can I pause or cancel a subscription?

You can pause or cancel a subscription after your 2nd order. 

How can I skip or reschedule a charge?

You can skip or reschedule the charge in the customer portal. Each scheduled delivery will have a Skip payment button next to it, which you can use to skip the charge. You can reschedule the charge by clicking on the Reschedule button next to the delivery date.

How do I access Customer Portal for my subscription?

You can login to your account using this link.

Can I add products to my subscription?

Of course. You can add products to your subscription in the customer portal. Just click on the Edit button in the products card and edit, remove or add products to your subscription.

What happens if the payment can't be processed?

If the subscription can't be renewed because a payment can't be processed, then you will receive an email with a link, where you can safely update your payment method.