Shipping & Shuttle Info


Vecado offers delivery all across Canada and Internationally via 2 main services:

  • via major carriers: Canada Post and FedEx
  • via shuttle delivery service

In addition we have pickup locations in Toronto, Montreal, and Vancouver area (Port Coquitlam). There are also several stores across the country that distribute vegan pet food. 

Packing Time

Please understand that the delivery estimate on our website (during checkout) does not include the packing time required to prepare the order. Always add 24-48 hours on top of the estimate that you see during checkout to obtain a more accurate delivery estimate.

For all deliveries via Canada Post, FedEx, shuttle and pickup

please allow 24-48 hours for packing

Consider an example for a typical Canada Post order. Let's say our website provides an estimate for Canada Post Expedited Service of 3 days. How would this play out?

Let's say the order is placed on Monday, then during Tuesday or Wednesday (24-48 hours) it will be packed. On Thursday morning it will be picked up by Canada Post, and the delivery timer (the 3-day delivery estimate that appeared at the checkout) will start the next day, on Friday!

Day 1 - Friday, Day 2 - Monday (carrier only counts the business days, that's why we skipped Saturday and Sunday), Day 3 - Tuesday. So if you placed your order on Monday, and the estimate was 3 days, then with the packing time of 24-48 hours your realistic delivery time is the following Tuesday

Some people may think that if order is placed on Monday, then with a 3-day delivery estimate the order will arrive on Wed or Thursday, but that's not the case. The delivery will actually be on the following Tuesday, so please plan your supplies accordingly.

Shuttle Service

If you are located in Southwestern Ontario or Vancouver - Coquitlam area, please consider using our popular and convenient shuttle delivery service. 

  • no weight restrictions - request as many items as you like
  • $8.99 delivery for orders under $85
  • FREE delivery for orders over $85

House deliveries - you don't have to be home to receive the shuttle delivery. House deliveries will be dropped off in the front of the house with phone/text or email confirmation. If wildlife is a concern in your area, you can put out a container on the porch, and we'll place the order inside the container for you (let us know in advance about the container, or put a note on the container for the driver to see).

Apartment deliveries - if no one is home, orders are left at the door or with the concierge at the front desk with phone/text or email confirmation.

Table below provides information for the upcoming shuttles. Please plan your pet food supplies accordingly.

If the dates below are outdated, please contact us via info@vecado.ca for the up-to-date shuttle dates.

name of shuttle next shuttle date future shuttle date (approximate date)
Toronto / GTA shuttle
  • October 17
    • order cut off time: Oct 16, 3:00 pm
    • delivery Oct 17 - Oct 18
  • October 31

North of Toronto shuttle 
(Aurora, Newmarket and others)

  • November 11
    • order cut off time: Nov 10, 3:00 pm
    • delivery Nov 11-Nov 12
  • December 16
West shuttle
(via 401 from Toronto to London, ON + Hamilton area) 
  • November 21
    • order cut off time: Nov 20, 6:00 pm
    • delivery Nov 21 - Nov 22
  • December 19

East shuttle 
(via 401 from Toronto to Ottawa)

  • October 21
    • order cut off time: Oct 20, 3:00 pm
    • delivery Oct 21-Oct 22
  • November 4

Vancouver and Coquitlam Shuttle 
(Vancouver, Burnaby, Coquitlam shuttle)

  • October 27
    • order cut off time: Oct 26, 3:00 pm
    • delivery Oct 27 - Oct 28 
  • November 10

 

Southwest Ontario Shuttle

Toronto and Mississauga. We offer bi-weekly shuttle delivery service in the GTA and Mississauga. Deliveries take place every other Saturday (or Sunday).

  • Toronto
  • Etobicoke
  • North York
  • Scarborough
  • Mississauga

North of Toronto. We offer monthly shuttle delivery service north of Toronto, along HWYs 404 and 400. All towns along the highway are included in delivery, up until and including Newmarket. If you require a delivery slightly North of Newmarket please contact us and we will let you know if we can cover your location. Since the shuttle happens once a month, please plan your order ahead of time.

  • Markham (along HWY 404)
  • Richmond
  • Stouffville
  • Aurora
  • Newmarket
  • Maple
  • Thornhill
  • Concord
  • King city
  • Holland Landing

West of Toronto. We offer monthly shuttle delivery service between Toronto and London, along HWY 401. Since the shuttle happens once a month, please plan your order ahead of time. Please contact us if you'd like to suggest your location being added to the shuttle route.

  • London
  • Hamilton
  • Burlington
  • Oakville
  • Milton
  • Kitchener
  • Guelph
  • Waterloo
  • Brampton
  • Brantford
  • Ancaster
  • Acton
  • Cambridge
  • Stoney
  • Dundas
  • Paris
  • Georgetown
  • Waterdown
  • Komoka
  • Lynden
  • Ingersoll

East Shuttle. We offer bi-weekly shuttle delivery service East of Toronto, along HWY 401 or HWY 7 to Ottawa. All towns along the highway are included in delivery, up until and including Ottawa. If you require a delivery slightly off of the highway please contact us and we will let you know if we can cover your location. Since the shuttle happens once a month, please plan your order ahead of time.

  • Kingston
  • Brockville
  • Smiths
  • Cornwall
  • Carleton
  • Bridgenorth
  • Madoc
  • Peterborough
  • Plantagenet
  • Ottawa
  • Kanata
  • Nepean
  • Mississippi
  • Gatineau
  • Spencerville
  • Gloucester
  • Havelock
  • Trenton
  • Harrowsmith
  • Ajax
  • Oshawa
  • Pickering
  • Whitby
  • Prescott
  • Port Hope
  • Castleton
  • Grafton
  • Norwood
  • Consecon
  • Carlsbad
  • Stirling
  • Belleville
  • Colborne
  • Orleans
  • Gananoque
  • Merrickville
  • Addison
  • Cobourg
  • Vanier
  • Limoges
  • Inverary
  • Cavan
  • Blackstock

Vancouver/Burnaby and Coquitlam Shuttle. We offer bi-weekly shuttle delivery service in Vancouver area.

  • Vancouver
  • Richmond
  • Burnaby
  • Annacis
  • Westminster
  • Coquitlam

Rest of Canada

Canada Post and FedEx

We ship to all Canadian destinations by Canada Post Expedited Service and FedEx Ground service. These are trackable services and tracking information will be emailed you to once your order is shipped. 

Canada Post allows a maximum of 30 kg in a single parcel, and therefore if your shopping cart contains products with the combined weight exceeding 30 kg, then Canada Post's shipping rates will not be displayed at the checkout screen. If you prefer using Canada Post and your order is over 30 kg, please contact us and we'll help you optimizing weight/shipping cost. 

FedEx is a great alternative for medium to large size orders. 

If you have on order over 50 kg please contact us via info@vecado.ca and we'll help finding the best shipping rate.

International

USA

We ship by Canada Post Expedited USA and FedEx Ground. These are trackable services, however, please note that limited tracking information is provided by Canada Post to USA. Shipping takes 1 to 2 weeks depending on the selected service.

Other destinations

Delivery by ground (or sea) is available to various international destinations. With ground/sea delivery be prepared to wait 2 to 3 months so you must plan very much in advance. 

Delivery by air is also available and works well for packages up to 2kg, which is great for supplements and samples. Large volume becomes more expensive by air. We recommend using ground shipping instead of air for larger orders.

General Notes

* when estimating your time of delivery for Canada & USA deliveries, please add 24-48 hrs order processing time. If your order is urgent, please let us know by phone 647-491-2035 or by email info@vecado.ca and we'll do our best to accommodate your request.

** if you have on order over 50 kg please contact us via info@vecado.ca and we'll help finding the best shipping rate .

 

*** out of stock situations do happen; when we are out of stock for an item that was purchased we will contact you and advise when the item will be re-stocked, offer a replacement or refund.