Vecado delivers all across Canada, the USA, and internationally with 2 service types:
- via major carriers: Canada Post, FedEx, UPS, Canpar etc.
- via shuttle delivery service - see shuttle details below ⬇️
We also offer local pickups in Toronto and Metro Vancouver / Coquitlam.
Deliveries in Canada
We ship to all locations in Canada using a variety of carriers such as Canada Post, UPS, FedEx, Nationex, Shippie and other carriers. These are trackable services and tracking information is emailed once the order is shipped.
In Ontario and BC we also offer Vecado Shuttle Delivery service (see the next section).
Heavy orders over 50lb are usually split into multiple packages to accommodate carrier's weight requirements.
For orders over 50 lb, please contact us at support@vecado.ca, and we'll help you optimize the shipping method.
Delivery Estimates: add 24-48 hours for Packing
Delivery estimates displayed at checkout do not include the packing time.
Always add 24-48 hours to the estimate displayed at checkout.
Shuttle Service
We offer a popular and convenient shuttle delivery service in Ontario and the Vancouver area.
Ontario Shuttle
In Ontario, the delivery shuttle runs every week.
Orders submitted by 2 pm on Wednesdays get delivered between Thursday and Saturday evening (sometimes Mon/Tue)
The shuttle delivery zones are separated into two groups based on your location.
- Ontario Regular Zone
- Ontario Extended Zone
The rates for locations in the regular zone are as follows:
- $8.99 flat fee for orders under $150
- FREE delivery for orders over $150
- No weight restrictions - request as many items as you like
ONTARIO REGULAR ZONE
Ontario Regular Zone Postal Codes
ONTARIO EXTENDED ZONE
Locations in the extended Ontario shuttle zone are subject to the following delivery rates:
- $15.99 flat fee for orders under $150
- $8.99 flat fee for orders over $150
- FREE delivery fee for orders over $300
- No weight restrictions - request as many items as you like
Ontario Extended Zone Postal Codes
Remote Location Delivery (in Ontario)
There are several postal codes where our shuttle doesn't go. Instead of the shuttle, we use a partner carrier to service these postal codes:
The following rates apply:
- $22.99 flat fee for orders under $150
- $15.99 flat fee for orders over $150
- $8.99 delivery fee for orders over $300
- No weight restrictions - request as many items as you like
- Orders in remote locations are shipped as they come in, and they are not tied to the shuttle schedule
Vancouver Shuttle
Vancouver shuttle runs bi-weekly and is delivered every other weekend:
- December 6 weekend
- December 20 weekend
- January 3 weekend
Orders submitted by 2 pm on Thursdays get delivered on Saturday or Sunday.
The shuttle delivery zones are separated into two groups, marked by the green zone and yellow zone on this map:
VANCOUVER REGULAR ZONE
Locations in the green zone are covered by the regular Vancouver shuttle. The delivery fees are as follows:
- $8.99 flat fee for orders under $150
- FREE delivery for orders over $150
- No weight restrictions - request as many items as you like
The postal codes located in the regular Vancouver Shuttle zone (green zone) are:
VANCOUVER EXTENDED ZONE
Locations in the yellow zone are in the extended Vancouver shuttle zone. The delivery fees are as follows:
- $12.99 flat fee for orders under $150
- $8.99 flat fee for orders over $150
- No weight restrictions - request as many items as you like
The postal codes located in the extended Vancouver Shuttle zone (yellow zone) are:
Notes for Shuttle Deliveries
Shuttle cut-off times: Please observe the shuttle cut-off times. If your order arrives after the cut-off time, we might have to deliver it on the next shuttle.
Special delivery instructions - Any special instructions should be added as a note to the order, and we will do our best to accommodate.
House deliveries - You don't have to be home to receive the shuttle delivery. House deliveries are dropped off at the front of the house with a confirmation to your email or phone.
Apartment deliveries - Be sure to provide the apartment number, the buzzer code and any other information to help us deliver. If no one is home, orders are left by your door or with the concierge at the front desk with a confirmation to your email or phone.
Out-of-stock situations - sometimes we run out of stock and are unable to ship your order with the upcoming shuttle; in this case, we will contact you and advise when the item will be restocked and offer replacement options or a refund.
USA
We ship by UPS, FedEx, and Canada Post to the United States.
These are trackable services; however, please note that limited tracking information is provided by Canada Post to the USA.
Shipping takes 1 to 2 weeks, depending on the selected service.
International
We ship to North and South America, Europe, Asia, and NZ.
Delivery by ground (or sea) is available to various international destinations. With ground/sea delivery, be prepared to wait 2 to 3 months, so you must plan very much in advance.
Delivery by air is also available and works well for packages up to 2kg, which is great for supplements and samples. Large volumes become more expensive by air. We recommend using ground shipping instead of air for larger orders.
For orders over 50 kg, please email us at support@vecado.ca, and we'll help you find the best international shipping rate.
Customers in Australia: Regrettably, we have encountered challenges with fulfilling orders to Australia. Consequently, we are no longer able to process or ship orders to Australia.
Important Note for International Deliveries
For international orders, the shipping fees are non-refundable.
When an order is returned to Vecado due to customs or other reasons, we can only refund the product cost once it is received back at our Canadian facility. We cannot refund the cost of shipping.