Vecado delivers all across Canada, the USA, and internationally with 2 service types:

• via major carriers: Canada Post, FedEx, UPS, and Purolator
• via shuttle delivery service - see shuttle details below ⬇️

We also offer local pickups in Toronto and Metro Vancouver / Coquitlam, and there are stores across the country that distribute vegan pet food.

Deliveries in Canada

We ship to all locations in Canada using a variety of carriers such as Canada Post, UPS, FedEx, Nationex, Shippie and other carriers. These are trackable services and tracking information is emailed once the order is shipped. 

In Ontario and BC we also offer Vecado Shuttle Delivery service (see the next section).

Heavy orders over 50lb are usually split into multiple packages to accommodate carrier's weight requirements.

For orders over 50 lb, please contact us at support@vecado.ca, and we'll help you optimize the shipping method.

Delivery Estimates: add 24-48 hours for Packing

Delivery estimates displayed at checkout do not include the packing time.

Always add 24-48 hours to the estimate displayed at checkout.

Shuttle Service

We offer a popular and convenient shuttle delivery service in Ontario and the Vancouver area.

Ontario Shuttle

In Ontario, the delivery shuttle runs every week.

Orders submitted by 2 pm on Wednesdays get delivered between Thursday and Saturday evening (sometimes Mon/Tue)

The shuttle delivery zones are separated into two groups based on your location.

1. Ontario Regular Zone
2. Ontario Extended Zone

The rates for locations in the regular zone are as follows:

• • $8.99 flat fee for orders under $150
  • FREE delivery for orders over $150 
  • No weight restrictions - request as many items as you like

ONTARIO REGULAR ZONE

Ontario Regular Zone Postal Codes

ONTARIO EXTENDED ZONE

Locations in the extended Ontario shuttle zone are subject to the following delivery rates:

• $15.99 flat fee for orders under $150
• $8.99 flat fee for orders over $150
• FREE delivery fee for orders over $300
• No weight restrictions - request as many items as you like

Ontario Extended Zone Postal Codes

Remote Location Delivery (in Ontario)

There are several postal codes where our shuttle doesn't go. Instead of shuttle, we use a partner carrier to service these postal codes:

K7S	N5H	K8N	K8P	K8R	K0E	K6T	K6V
K7C	K4K	K9A	K0C	K6H	K6J	K6K	K4C
K7G	J8L	J8M	J8P	J8R	J8T	J8V	J8X
J8Y	J8Z	J9A	J9H	J9J	K0B	K6A	K2K
K2L	K2M	K2T	K2V	K2W	K0H	K7K	K7L
K7M	K7N	K7P	K9V	K4M	K4P	K7R	K4B
K2C	K2E	K2G	K2H	K2J	K2R	K1C	K1E
K1W	K4A	K0G	K1B	K1G	K1J	K1T	K1X
K0A	K1A	K1N	K1P	K1R	K1S	K2P	K1K
K1L	K1M	K1H	K1V	K1Y	K1Z	K2A	K2B
K7H	K7V	K4R	K7A	K2S	K0K	K0L	K8V

The following rates apply:

• $22.99 flat fee for orders under $150
• $15.99 flat fee for orders over $150
• $8.99 delivery fee for orders over $300
• No weight restrictions - request as many items as you like
• Orders in remote locations are shipped as they come in, and they are not tied to the shuttle schedule

Vancouver Shuttle

Vancouver shuttle runs bi-weekly and is delivered every other weekend:

• October 18 weekend
• November 1 weekend
• November 15 weekend
• November 29 weekend

Orders submitted by 2 pm on Thursdays get delivered on Saturday or Sunday.

The shuttle delivery zones are separated into two groups, marked by the green zone and yellow zone on this map:

VANCOUVER REGULAR ZONE

Locations in the green zone are covered by the regular Vancouver shuttle. The delivery fees are as follows:

• $8.99 flat fee for orders under $150
• FREE delivery for orders over $150
• No weight restrictions - request as many items as you like

The postal codes located in the regular Vancouver Shuttle zone (green zone) are:

V5K	V5L	V5M	V5N	V5P	V5R	V5S	V5T
V5V	V5W	V5X	V5Y	V5Z	V6A	V6B	V6E
V6G	V6H	V6J	V6K	V6L	V6M	V6N	V6P
V6R	V6S	V6T	V6Z	V3N	V5A	V5B	V5C
V5E	V5G	V5H	V5J	V3L	V3M	V3J	V3K
V3H	V3B	V3C	V3E	V3Y	V6V	V6X	V4C
V3R	V3T	V3V	V4N	V7L	V7M	V7N	V7P
V7T	V7V	V7X	V7Y	V6C

VANCOUVER EXTENDED ZONE

Locations in the yellow zone are in the extended Vancouver shuttle zone. The delivery fees are as follows:

• $12.99 flat fee for orders under $150
• $8.99 flat fee for orders over $150
• No weight restrictions - request as many items as you like

The postal codes located in the extended Vancouver Shuttle zone (yellow zone) are:

V4E	V4G	V6Y	V7A	V7E	V7C	V6W	V3S
V3W	V3X	V4P	V3Z	V4B	V2Y	V3A	V1M

Notes for Shuttle Deliveries

Shuttle cut-off times - Please observe the shuttle cut-off times. If your order comes after the cut-off time, we might have to deliver it using the following shuttles:

Special delivery instructions - Any special instructions should be added as a note to the order, and we will do our best to accommodate.

House deliveries - You don't have to be home to receive the shuttle delivery. House deliveries are dropped off at the front of the house with a confirmation to your email or phone. 

Apartment deliveries - Be sure to provide the apartment number, the buzzer code and any other information to help us deliver. If no one is home, orders are left by your door or with the concierge at the front desk with a confirmation to your email or phone. 

Out-of-stock situations - sometimes we run out of stock and are unable to ship your order with the upcoming shuttle; in this case, we will contact you and advise when the item will be restocked and offer replacement options or a refund.

USA

We ship by UPS, FedEx, and Canada Post to the United States.

These are trackable services; however, please note that limited tracking information is provided by Canada Post to the USA.

Shipping takes 1 to 2 weeks, depending on the selected service.

International

We ship to North and South America, Europe, Asia, and NZ.

Delivery by ground (or sea) is available to various international destinations. With ground/sea delivery, be prepared to wait 2 to 3 months, so you must plan very much in advance. 

Delivery by air is also available and works well for packages up to 2kg, which is great for supplements and samples. Large volumes become more expensive by air. We recommend using ground shipping instead of air for larger orders.

For orders over 50 kg, please email us at support@vecado.ca, and we'll help you find the best international shipping rate.

Customers in Australia: Regrettably, we have encountered challenges with fulfilling orders to Australia. Consequently, we are no longer able to process or ship orders to Australia. 

Important Note for International Deliveries

For international orders, the shipping fees are non-refundable.

When an order is returned to Vecado due to customs or other reasons, we can only refund the product cost once it is received back at our Canadian facility. We cannot refund the cost of shipping.