Vecado delivers all across Canada, the USA, and internationally with 2 service types:

• via major carriers: Canada Post, FedEx, UPS, and Purolator
• via shuttle delivery service - see shuttle details below ⬇️

We also offer local pickups in Toronto and Metro Vancouver / Coquitlam, and there are stores across the country that distribute vegan pet food.

Deliveries in Canada

We ship to all locations in Canada using a variety of carriers such as Canada Post, UPS, FedEx, Nationex, Shippie and other carriers. These are trackable services and tracking information is emailed once the order is shipped. 

In Ontario and BC we also offer Vecado Shuttle Delivery service (see the next section).

Heavy orders over 50lb are usually split into multiple packages to accommodate carrier weight requirements.

For orders over 50 lb, please contact us at support@vecado.ca, and we'll help you optimize the shipping method.

Delivery Estimates: add 24-48 hours for Packing

Delivery estimates displayed at the checkout do not include the packing time.

Always add 24-48 hours to the estimate displayed at the checkout.

Shuttle Service

We offer a popular and convenient shuttle delivery service in Ontario and the Vancouver area.

Ontario Shuttle

In Ontario, the delivery shuttle runs every week.

Orders submitted by 2 pm on Wednesdays get delivered between Thursday and Saturday evening (sometimes Mon/Tue)

The shuttle delivery zones are separated into two groups based on your location.

1. Ontario Regular Zone
2. Ontario Extended Zone
   

ONTARIO REGULAR ZONE

The rates for locations in the regular zone are as follows:

• $8.99 flat fee for orders under $150
• FREE delivery for orders over $150 
• No weight restrictions - request as many items as you like

Ontario Regular Zone Postal Codes

L7J	L1S	L1T	L1Z	L9R	L4G	L9J	L9X
L4M	L4N	L1B	L1C	L1E	L3Z	L6V	L6X
L6Z	L7A	L6P	L6R	L6S	L6T	L6W	L6Y
L7R	L7S	L7T	L7L	L7M	L7N	L7P	L7K
L7C	L7E	L4K	L9N	M9C	M9W	M8X	M9A
M9B	M8Y	M8Z	M9V	M8V	M8W	L2A	L7G
L3M	L0R	L0S	L9B	L9G	L9H	L9K	L8L
L8M	L8N	L8P	L8R	L8S	L8J	L8T	L8V
L8W	L9A	L9C	L9S	L7B	L6A	L9E	L9T
L4W	L4X	L4Y	L5M	L5N	L5V	L5W	L4Z
L5A	L5B	L5R	L4T	L4V	L5S	L5T	M7R
L5C	L5K	L5L	L5E	L5G	L5H	L5J	L5P
L3X	L3Y	L2E	L2G	L2H	L2J	M4A	M4B
M6L	M6M	L6K	L6L	L6M	L6H	L6J	L9W
L1G	L1H	L1J	L1K	L1L	L1V	L1W	L1X
L1Y	L3K	L1A	L9L	L4E	L4S	L4B	L4C
M1J	M1K	M1L	M1M	M1N	M1G	M1H	M1P
M1R	M2J	M1W	L9V	L2P	L2R	L2S	L2T
L2V	L2M	L2N	L2W	L8E	L8G	L8H	L8K
L4A	L3T	L4J	L0G	L0C	M5H	M5J	M5B
M5C	M5E	M5G	M6P	M6S	M4X	M5A	M1S
M1T	M1X	M1V	M5T	M5V	M6J	M6K	M6R
M4Y	M3A	M3B	M3C	M3H	M3K	M3L	M3M
M3J	M3N	M6G	M6H	M4W	M4N	M4P	M4R
M1B	M5R	M5S	M4S	M4T	M4V	M1C	M1E
M9L	M9M	M5X	M5W	M7Y	M5L	M4L	M4M
M4C	M4E	M4J	M4K	M6N	M6C	M6E	M7A
M4G	M4H	M5M	M5N	M5P	M6A	M6B	M5K
L8B	L0H	L0A	L0B	L0P	L0J	L0N	L3P
L3R	L6G	L3S	L6B	L6C	L6E	L9P	L3C
L3B	L1M	L1N	L1P	L1R	M2H	M2M	M2K
M2L	M2P	M2N	M2R	L4H	L4L	M9P	M9R
M9N

ONTARIO EXTENDED ZONE

Locations in the extended Ontario shuttle zone are subject to the following delivery rates:

• $15.99 flat fee for orders under $150
• $8.99 flat fee for orders over $150
• FREE delivery fee for orders over $300
• No weight restrictions - request as many items as you like

Ontario Extended Zone Postal Codes

N9V	N3V	N4B	N0E	K7M	N2R	N2V	N6K
K4P	K1W	K1P	K1L	N7T	K0H	N9H	K7S
K6V	N1A	K6A	K7P	N1P	N8H	N6G	K7R
K1E	K1R	K1M	N7V	K8V	N8R	N5H	K6T
N3B	N5C	N0B	N1R	N0P	N6H	K4B	K4A
K1S	K9J	N7X	N8A	N8V	L0M	N3W	N8M
K2M	N2A	N1S	N0N	N6C	K2C	K0E	K2P
K9K	N3Y	N0R	N8W	K8N	K7C	N1M	K2K
N2C	N1T	N0L	N6E	K2E	K0B	K1Y	K9H
N4X	N8S	N8Y	K8P	N7L	K7G	K2L	N2B
N3C	N0J	N6L	K2G	K0A	K1Z	K9L	N5P
N8T	N9G	K8R	N7M	N1C	K2T	N2G	N3E
N5Y	N6N	K2J	K1B	K1A	N5L	N5R	N9J
N9K	N3L	K9A	N1E	K2V	N2H	N3H	N5V
N5Z	K2R	K1G	K2A	K7V	K2S	N9E	N8N
N3P	L9Y	N1G	K2W	N2E	N2K	N5W	N6A
K2H	K1X	K2B	K4K	N4Z	N8X	N8P	N3R
K6J	N1H	K7L	N2M	N2J	N5X	N6B	N3A
K1H	K1J	K4R	N5A	N9A	N4T	N3S	K6K
N1K	K7K	N2N	N2L	N6M	N6P	L3V	K1T
K1K	N7W	N7G	N9B	N4V	N3T	K4C	N1L
K7N	N2P	N2T	N6J	K4M	K1C	K1V	K1N
N7S	N4G	N9C	N4S	K0C	K0G	K0M	K6H
K7A	L0E	L0K	L0L	L4P	L4R	L9M	L9Z
N0A	N0K	N0M	N9Y	P0B	P0C	P1L	P1P

Remote Location Delivery (in Ontario)

There are several postal codes where our shuttle doesn't go. Instead of shuttle, we use a partner carrier to service these 4 postal codes - 

K0K

K0L

K7H

K9V

The following rates apply:

• $22.99 flat fee for orders under $150
• $15.99 flat fee for orders over $150
• $8.99 delivery fee for orders over $300
• No weight restrictions - request as many items as you like
• Order in remote locations are shipped as they come in, and they are not tied to the shuttle schedule

Vancouver Shuttle

Vancouver shuttle runs bi-weekly and is delivered every other weekend:

• May 10 weekend
• May 24 weekend
• June 07 weekend
• June 21 weekend

Orders submitted by 2 pm on Thursdays get delivered on Saturday or Sunday.

The shuttle delivery zones are separated into two groups, marked by the green zone and yellow zone on this map:

VANCOUVER REGULAR ZONE

Locations in the green zone are covered by the regular Vancouver shuttle. The delivery fees are as follows:

• $8.99 flat fee for orders under $150
• FREE delivery for orders over $150
• No weight restrictions - request as many items as you like

VANCOUVER EXTENDED ZONE

Locations in the yellow zone are in the extended Vancouver shuttle zone. The delivery fees are as follows:

• $12.99 flat fee for orders under $150
• $8.99 flat fee for orders over $150
• No weight restrictions - request as many items as you like

The postal codes located in the extended Vancouver Shuttle zone (yellow zone) are:

V4E	V4G	V6Y	V7A	V7E	V7C	V6W	V3S
V3W	V3X	V4P	V3Z	V4B	V2Y	V3A	V1M

Notes for Shuttle Deliveries

Shuttle cut-off times - Please observe the shuttle cut-off times. If your order comes after the cut-off time, we might have to deliver it using the following shuttles:

Special delivery instructions - Any special instructions should be added as a note to the order, and we will do our best to accommodate.

House deliveries - You don't have to be home to receive the shuttle delivery. House deliveries are dropped off at the front of the house with a confirmation to your email or phone. 

Apartment deliveries - Be sure to provide the apartment number, the buzzer code and any other information to help us deliver. If no one is home, orders are left by your door or with the concierge at the front desk with a confirmation to your email or phone. 

Out-of-stock situations - sometimes we run out of stock and are unable to ship your order with the upcoming shuttle; in this case, we will contact you and advise when the item will be restocked and offer replacement options or a refund.

USA

We ship by UPS, FedEx, and Canada Post to the United States.

These are trackable services; however, please note that limited tracking information is provided by Canada Post to the USA.

Shipping takes 1 to 2 weeks, depending on the selected service.

International

We ship to North and South America, Europe, Asia, and NZ.

Delivery by ground (or sea) is available to various international destinations. With ground/sea delivery, be prepared to wait 2 to 3 months, so you must plan very much in advance. 

Delivery by air is also available and works well for packages up to 2kg, which is great for supplements and samples. Large volumes become more expensive by air. We recommend using ground shipping instead of air for larger orders.

For orders over 50 kg, please email us at support@vecado.ca, and we'll help you find the best international shipping rate.

Customers in Australia: Regrettably, we have encountered challenges with fulfilling orders to Australia. Consequently, we are no longer able to process or ship orders to Australia. 

Important Note for International Deliveries

For international orders, the shipping fees are non-refundable.

When an order is returned to Vecado due to customs or other reasons, we can only refund the product cost once it is received back at our Canadian facility. We cannot refund the cost of shipping.