Shipping & Shuttle Info
Vecado delivers all across Canada, USA and Internationally with 2 service types:
- via major carriers: Canada Post, FedEx and UPS
- via shuttle delivery service - see shuttle details below ⬇️
We also offer local pickups in Toronto and Metro Vancouver / Coquitlam, and there are stores across the country that distribute vegan pet food.
Deliveries in Canada
Canada Post - FedEx
We ship to all locations in Canada by Canada Post and FedEx. These are trackable services and tracking information is emailed once the order is shipped.
In Ontario and BC we also offer Vecado Shuttle Delivery service (see the next section)
Orders sent with Canada Post or FedEx over 50lb are usually split into multiple packages to accommodate carrier weight requirements. Canada Post does not accept orders over 65lb in Ontario and over 50lb in BC.
For orders over 50lb please contact us at firstname.lastname@example.org, and we'll help you optimizing the shipping method.
Delivery Estimates: add 24-48 hours for Packing
Delivery estimates displayed at the checkout do not include the packing time.
Always add 24-48 hours to the estimate displayed at the checkout.
In Southwestern Ontario and Metro Vancouver area we offer our popular and convenient shuttle delivery service.
- no weight restrictions - request as many items as you like
- $8.99 flat fee for orders under $150
- FREE delivery for orders over $150
Locations in the green zone are covered by Ontario shuttle.
Ontario shuttle runs every week.
To qualify for the shuttle, please submit your order by 2pm on Wednesday, and we will deliver your order on Friday, 8am to 9pm
Locations in the green zone are covered by the Vancouver shuttle.
Vancouver shuttle runs bi-weekly and is delivered every other weekend.
To qualify for the shuttle, please submit your order by 2pm on Friday, and we will deliver your order on Saturday or Sunday.
Vancouver shuttle schedule:
- Mar 25 weekend
- Apr 08 weekend
- Apr 22 weekend
- May 06 weekend
- May 20 weekend
- June 06 weekend
The postal codes in the Vancouver area that are covered by the bi-weekly shuttle are listed below:
Extended postal codes of Vancouver Shuttle (Yellow zone)
Notes for Shuttle Deliveries
Shuttle cut off times - Please observe the shuttle cut off times. If your order comes after the cut off time, we might have to deliver it with the following shuttle.
Special delivery instructions - any special delivery instructions should be added as a note to the order, and we will do our best to accommodate.
House deliveries - you don't have to be home to receive the shuttle delivery. House deliveries are dropped off at the front of the house with a confirmation to your email or phone.
Apartment deliveries - be sure to provide apartment number and the buzzer code and any other information to help us deliver. If no one is home, orders are left by your door or with the concierge at the front desk with a confirmation to your email or phone.
Out of stock situations - sometimes we run out of stock and unable to ship your order with the upcoming shuttle; in this case we will contact you and advise when the item will be re-stocked, offer replacement options or a refund.
We ship by UPS, FedEx and Canada Post to the United States.
These are trackable services, however, please note that limited tracking information is provided by Canada Post to USA.
Shipping takes 1 to 2 weeks depending on the selected service.
We ship to North- and South Americas, to Europe, Asia and Australia/NZ.
Delivery by ground (or sea) is available to various international destinations. With ground/sea delivery be prepared to wait 2 to 3 months so you must plan very much in advance.
Delivery by air is also available and works well for packages up to 2kg, which is great for supplements and samples. Large volume becomes more expensive by air. We recommend using ground shipping instead of air for larger orders.
For orders over 50 kg please contact us via email@example.com and we'll help finding the best international shipping rate.
Important Note for International Deliveries
For international orders, the shipping fees are non-refundable.
In cases when the order is returned back to Vecado due to customs or other reasons, we can only refund the product cost once the product is received back at our Canadian facility. We cannot refund the cost of shipping.