Shipping & Shuttle Info


Vecado delivers all across Canada, the USA, and internationally with 2 service types:

  • via major carriers: Canada Post, FedEx, UPS, and Purolator
  • via shuttle delivery service - see shuttle details below ⬇️

We also offer local pickups in Toronto and Metro Vancouver / Coquitlam, and there are stores across the country that distribute vegan pet food.

Deliveries in Canada

We ship to all locations in Canada using a variety of carriers such as Canada Post, UPS, FedEx, Nationex, Shippie and other carriers. These are trackable services and tracking information is emailed once the order is shipped. 

In Ontario and BC we also offer Vecado Shuttle Delivery service (see the next section).

Heavy orders over 50lb are usually split into multiple packages to accommodate carrier weight requirements.

For orders over 50 lb, please contact us at support@vecado.ca, and we'll help you optimize the shipping method.

Delivery Estimates: add 24-48 hours for Packing

Delivery estimates displayed at the checkout do not include the packing time.

Always add 24-48 hours to the estimate displayed at the checkout.

Shuttle Service

We offer a popular and convenient shuttle delivery service in Ontario and the Vancouver area.

    Ontario Shuttle

    In Ontario, the delivery shuttle runs every week.

    Orders submitted by 2 pm on Wednesdays get delivered between Thursday and Saturday evening (sometimes Mon/Tue)

    The shuttle delivery zones are separated into two groups based on your location.

    1. Ontario Regular Zone
    2. Ontario Extended Zone

    ONTARIO REGULAR ZONE

    The rates for locations in the regular zone are as follows:

    • $8.99 flat fee for orders under $150
    • FREE delivery for orders over $150 
    • No weight restrictions - request as many items as you like

    Ontario Regular Zone Postal Codes

    L7J L1S L1T L1Z L9R L4G L9J L9X
    L4M L4N L1B L1C L1E L3Z L6V L6X
    L6Z L7A L6P L6R L6S L6T L6W L6Y
    L7R L7S L7T L7L L7M L7N L7P L7K
    L7C L7E L4K L9N M9C M9W M8X M9A
    M9B M8Y M8Z M9V M8V M8W L2A L7G
    L3M L0R L0S L9B L9G L9H L9K L8L
    L8M L8N L8P L8R L8S L8J L8T L8V
    L8W L9A L9C L9S L7B L6A L9E L9T
    L4W L4X L4Y L5M L5N L5V L5W L4Z
    L5A L5B L5R L4T L4V L5S L5T M7R
    L5C L5K L5L L5E L5G L5H L5J L5P
    L3X L3Y L2E L2G L2H L2J M4A M4B
    M6L M6M L6K L6L L6M L6H L6J L9W
    L1G L1H L1J L1K L1L L1V L1W L1X
    L1Y L3K L1A L9L L4E L4S L4B L4C
    M1J M1K M1L M1M M1N M1G M1H M1P
    M1R M2J M1W L9V L2P L2R L2S L2T
    L2V L2M L2N L2W L8E L8G L8H L8K
    L4A L3T L4J L0G L0C M5H M5J M5B
    M5C M5E M5G M6P M6S M4X M5A M1S
    M1T M1X M1V M5T M5V M6J M6K M6R
    M4Y M3A M3B M3C M3H M3K M3L M3M
    M3J M3N M6G M6H M4W M4N M4P M4R
    M1B M5R M5S M4S M4T M4V M1C M1E
    M9L M9M M5X M5W M7Y M5L M4L M4M
    M4C M4E M4J M4K M6N M6C M6E M7A
    M4G M4H M5M M5N M5P M6A M6B M5K
    L8B L0H L0A L0B L0P L0J L0N L3P
    L3R L6G L3S L6B L6C L6E L9P L3C
    L3B L1M L1N L1P L1R M2H M2M M2K
    M2L M2P M2N M2R L4H L4L M9P M9R
    M9N

    ONTARIO EXTENDED ZONE

    Locations in the extended Ontario shuttle zone are subject to the following delivery rates:

    • $15.99 flat fee for orders under $150
    • $8.99 flat fee for orders over $150
    • FREE delivery fee for orders over $300
    • No weight restrictions - request as many items as you like

    Ontario Extended Zone Postal Codes

    N9V N3V N4B N0E K7M N2R N2V N6K
    K4P K1W K1P K1L N7T K0H N9H K7S
    K6V N1A K6A K7P N1P N8H N6G K7R
    K1E K1R K1M N7V K8V N8R N5H K6T
    N3B N5C N0B N1R N0P N6H K4B K4A
    K1S K9J N7X N8A N8V L0M N3W N8M
    K2M N2A N1S N0N N6C K2C K0E K2P
    K9K N3Y N0R N8W K8N K7C N1M K2K
    N2C N1T N0L N6E K2E K0B K1Y K9H
    N4X N8S N8Y K8P N7L K7G K2L N2B
    N3C N0J N6L K2G K0A K1Z K9L N5P
    N8T N9G K8R N7M N1C K2T N2G N3E
    N5Y N6N K2J K1B K1A N5L N5R N9J
    N9K N3L K9A N1E K2V N2H N3H N5V
    N5Z K2R K1G K2A K7V K2S N9E N8N
    N3P L9Y N1G K2W N2E N2K N5W N6A
    K2H K1X K2B K4K N4Z N8X N8P N3R
    K6J N1H K7L N2M N2J N5X N6B N3A
    K1H K1J K4R N5A N9A N4T N3S K6K
    N1K K7K N2N N2L N6M N6P L3V K1T
    K1K N7W N7G N9B N4V N3T K4C N1L
    K7N N2P N2T N6J K4M K1C K1V K1N
    N7S N4G N9C N4S K0C K0G K0M K6H
    K7A L0E L0K L0L L4P L4R L9M L9Z
    N0A N0K N0M N9Y P0B P0C P1L P1P


    Remote Location Delivery (in Ontario)

    There are several postal codes where our shuttle doesn't go. Instead of shuttle, we use a partner carrier to service these 4 postal codes - 

    K0K K0L K7H K9V

    The following rates apply:

    • $22.99 flat fee for orders under $150
    • $15.99 flat fee for orders over $150
    • $8.99 delivery fee for orders over $300
    • No weight restrictions - request as many items as you like
    • Order in remote locations are shipped as they come in, and they are not tied to the shuttle schedule

    Vancouver Shuttle

    Vancouver shuttle runs bi-weekly and is delivered every other weekend:

    • May 10 weekend
    • May 24 weekend
    • June 07 weekend
    • June 21 weekend

    Orders submitted by 2 pm on Thursdays get delivered on Saturday or Sunday.

    The shuttle delivery zones are separated into two groups, marked by the green zone and yellow zone on this map:

    VANCOUVER REGULAR ZONE

    Locations in the green zone are covered by the regular Vancouver shuttle. The delivery fees are as follows:

    • $8.99 flat fee for orders under $150
    • FREE delivery for orders over $150
    • No weight restrictions - request as many items as you like
    The postal codes located in the regular Vancouver Shuttle zone (green zone) are:

    V5K V5L V5M V5N V5P V5R V5S V5T
    V5V V5W V5X V5Y V5Z V6A V6B V6E
    V6G V6H V6J V6K V6L V6M V6N V6P
    V6R V6S V6T V6Z V3N V5A V5B V5C
    V5E V5G V5H V5J V3L V3M V3J V3K
    V3H V3B V3C V3E V3Y V6V V6X V4C
    V3R V3T V3V V4N V7L V7M V7N V7P
    V7T V7V V7X V7Y V6C

    VANCOUVER EXTENDED ZONE

    Locations in the yellow zone are in the extended Vancouver shuttle zone. The delivery fees are as follows:

    • $12.99 flat fee for orders under $150
    • $8.99 flat fee for orders over $150
    • No weight restrictions - request as many items as you like

    The postal codes located in the extended Vancouver Shuttle zone (yellow zone) are:

    V4E V4G V6Y V7A V7E V7C V6W V3S
    V3W V3X V4P V3Z V4B V2Y V3A V1M

    Notes for Shuttle Deliveries

    Shuttle cut-off times - Please observe the shuttle cut-off times. If your order comes after the cut-off time, we might have to deliver it using the following shuttles:

    Special delivery instructions - Any special instructions should be added as a note to the order, and we will do our best to accommodate.

    House deliveries - You don't have to be home to receive the shuttle delivery. House deliveries are dropped off at the front of the house with a confirmation to your email or phone. 

    Apartment deliveries - Be sure to provide the apartment number, the buzzer code and any other information to help us deliver. If no one is home, orders are left by your door or with the concierge at the front desk with a confirmation to your email or phone

    Out-of-stock situations - sometimes we run out of stock and are unable to ship your order with the upcoming shuttle; in this case, we will contact you and advise when the item will be restocked and offer replacement options or a refund.

    USA

    We ship by UPS, FedEx, and Canada Post to the United States.

    These are trackable services; however, please note that limited tracking information is provided by Canada Post to the USA.

    Shipping takes 1 to 2 weeks, depending on the selected service.

    International

    We ship to North and South America, Europe, Asia, and NZ.

    Delivery by ground (or sea) is available to various international destinations. With ground/sea delivery, be prepared to wait 2 to 3 months, so you must plan very much in advance. 

    Delivery by air is also available and works well for packages up to 2kg, which is great for supplements and samples. Large volumes become more expensive by air. We recommend using ground shipping instead of air for larger orders.

    For orders over 50 kg, please email us at support@vecado.ca, and we'll help you find the best international shipping rate.

    Customers in Australia: Regrettably, we have encountered challenges with fulfilling orders to Australia. Consequently, we are no longer able to process or ship orders to Australia. 

    Important Note for International Deliveries

    For international orders, the shipping fees are non-refundable.

    When an order is returned to Vecado due to customs or other reasons, we can only refund the product cost once it is received back at our Canadian facility. We cannot refund the cost of shipping.